FAQ List

Which payment method does the company accept?

A: We accept bank Telegraphic Transfer, Western Union, Moneygram.

Do you offer product guarantees?

A: We guarantee the quality of all our products for a certain period of time. Please refer to our product Warranty statement for specific terms..

What should I do if something goes wrong with the product?

A: Please contact our customer service team so that we can solve your problem as soon as possible.

What if I have questions about the acoustic performance of the product?

A: Please contact our technical support team who can provide you with expert acoustic analysis and advice.

Do you offer installation instructions or on-site installation services?

A: We provide detailed installation drawings and online video tutorials.

How long does the delivery time usually take?

A: The lead time for standard products usually ranges from a few days to a few weeks. The lead time for custom products may be longer. We will inform you when the order is confirmed.

How do I place an order?

A: You can contact a sales representative to handle your order.

Is there any discount for bulk orders?

A: We have a discount policy for large orders, please contact our sales team directly for details.

Do your products have environmental certification?

A: Yes, most of our products meet international environmental standards and have obtained corresponding certifications.

What types of acoustic materials do you offer?

A: We offer sound absorbing materials, sound insulation materials, damping materials and acoustic composite materials with various acoustic properties.

How to choose the right acoustic material?

A: We can recommend the right material for your application scenario and acoustic requirements. You can contact our sales or technical team for inquiries.

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